• Parts Enquiry
  We have over 80,000 different parts for all makes of cars and vans. Parts for German, Scandinavian and French cars are our speciality. We are adding items every day, so if you cannot find the parts you are looking for please complete our 'Parts Enquiry' form and we will contact you as soon as we can.

• By Telephone
  Customer Support Centre:
  
  +44 (0)20 8956 5000
  
  Available Monday - Friday 8:30am - 6:30pm or Saturday 9.00am - 2.00pm GMT
  

• Ordering Catalogues
  We have nine individual parts catalogues available for BMW, Mercedes, Porsche, Saab/Volvo and VW/Audi, Peugeot, Citroen and Renault. These catalogues are completely FREE to our customers and can be downloaded in PDF format or posted to you. Download - Posted.

• How to pick your parts category
  Once you have selected your vehicle you will be taken to the 'Parts' page. Here you will see all the parts we have available for your vehicle. These parts are broken down into relevant headings. For example a 'Radiator' will be found under the heading of 'Cooling'. You may find that some of the categories do not contain any parts - as we are adding items to our web site every day we may still be able to help you. Just complete the parts enquiry form and we will contact you as soon as we can.

• Using the 'All Makes Search' feature
  As the name suggests this feature will search against our entire product range (not the vehicle you currently have selected).
  
  To view parts for your selected vehicle use the categories on the 'Parts' page.
  
  You can enter both 'Keywords' (bmw 1991 brake pads) or a 'Part No' (123 1234). The search will be against all the parts within our database, therefore it may take a few seconds before the results are displayed.

• Delivery Time
  If we have the parts in stock, all orders taken by 4.30pm are dispatched that same day. A dedicated team of experienced parts specialists will ensure that your order arrives to you in perfect condition.
  
  Some larger items may require a longer lead time. In this case one of our parts specialists will contact you prior to dispatch.
  
  
• Important information for customers outside of the United Kingdom:
  Your country of residence may impose import duties and taxes on the parts we ship to you. Any additional charges for customs clearance are not included in our prices and require payment upon delivery. Should your order be returned to us, due to unpaid import duties and taxes, restocking fees may be charged to your credit card. Because customs policies vary widely from country to country; we strongly recommend that you contact your local customs authority to confirm any possible import duties and taxes before placing an order.
  
  
• Surcharges
  Certain items that we carry here at Euro Car Parts have been reconditioned. These items will carry an additional 'Surcharge' amount which will be automatically added to your Shopping Basket when you select a reconditioned item.
  
  When we receive your old unit back, the surcharge amount will be refunded to you as soon as the item has been checked by our returns department.
  
  Before returning your old unit please ensure that it is in a reserviceable condition. For example, Caliper casings should not be badly damaged or broken. Euro Car Parts reserves the right not to refund the surcharge if it is found that the unit is unserviceable.
  
  For further clarification, please contact the ECP Marketing Department on:
  
  020 8956 5000
  

• Returns procedure
  Before returning any goods please read our Terms and Conditions.
  
  Euro Car Parts must be informed in writing of any items that you wish to return for credit or exchange within 7 working days commencing the day after delivery.
  
  All items returned must be accompanied by either the relevant invoice or appropriate proof of purchase, i.e. credit card slip.
  
  Items should be returned to the branch where the items were originally purchased. All items ordered via our web site or national mail order should be returned to: Euro Car Parts, Fulton Road, Wembley Industrial Estate, Wembley, Middlesex HA9 0TF. The cost of returning items is the responsibility of the customer.

Terms and Conditions

• Parts ordered to customer’s specification cannot be returned unless the goods are not of satisfactory quality, not fit for purpose or not as originally described.
• All part orders cancelled in writing within 7 working days (Commencing the day after receipt of the goods) will be credited in full. Any parts that have been correctly supplied and are cancelled after this period may be subject to a 25% minimum handling charge. (Damaged or faulty goods may still be credited after the 7 day period dependant on the circumstance)
• Any shortfall or damage to goods must be notified as soon as is reasonably possible following receipt of the goods.
• All parts being returned for credit must be in a re-saleable condition. Items will not be accepted if they appear to have been fitted or if sealant grease has been applied. (With the exception of faulty goods)
• We reserve the right to refuse exchange units that are considered to be in an unserviceable condition.
• Surcharges must be paid for upon purchase of the unit and will only be reimbursed when the unit is accepted by our surcharge department. Any surcharge will be reimbursed in full if the order is cancelled in writing within 7 working days (Commencing the day after receipt of the goods) and the surcharge unit will be returned. (This only applies to goods ordered via the internet or our mail order department)
• Warranty / labour claims will only be considered on faulty goods. For information and advice on making a claim please contact our warranty / labour claims department at our Wembley distribution centre.
• Items returned for credit must be accompanied by the relevant invoice or proof of purchase.
• All parts and accessories from Euro Car Parts are guaranteed. Please check individual specification and guarantee available for the product at the time of purchase.
• Mail order and internet orders are subject to a delivery charge, this charge will vary depending on the product. All charges will be notified before completion of the order.