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Return & Refund

At Euro Car Parts we hope that you are happy with your purchase. However, we know that sometimes you will need to return an item. If you are unhappy with your goods for any reason, you can return your item to us (This does not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). 

We are happy to offer an exchange or refund on unused items returned within 365 days of purchase. If the item is faulty, we are happy to offer a refund or exchange where available. 

Returning your item to a Euro Car Parts Store 
If you have chosen to return your item to your local Euro Car Parts Store, then you do not need to call us in advance. Simply visit your local store with your original invoice, adhering to the PPE and social distancing measures that are in place.

Returning your item by Courier (Royal Mail, DHL, DPD etc) 
Before returning your item, please contact our Customer Service Team for a Returns Authorisation Number. This will help us to track your return and ensure you receive your exchange or refund promptly.

For non-faulty products

  • You have the option to return the product to your local Euro Car Parts Store. Alternatively, we can arrange the collection using our Courier DHL at a subsidised cost of £3.45 

  • Any products returned must not be devalued, should be in a re-saleable condition and include the documentation and original packaging 

  • Please ensure you have contacted our Customer Service Team for a Returns Authorisation Number, and read our Terms and Conditions 

For faulty products

  • We will arrange a pick-up service free of charge 

  • You have the option to return the product to your local Euro Car Parts Store 

  • All items will be inspected before an exchange or refund is applied 

This returns procedure only applies to Online purchases and Click and Collect. If you purchased instore, please refer to our Terms and Conditions clause 15 and 16.3 to 16.6.

Please read our Terms and Conditions for further information.

For more information call Euro Car Parts Customer Service Team on +44 (0) 203 788 7842 or email at custservice@eurocarparts.com.

If you find you have selected the wrong item, we will happily arrange an exchange for you. Email us at custservice@eurocarparts.com or call our customer service team and they shall process a fast exchange. If you want to chat through alternative product options, please also call our customer service team . They are knowledgeable and helpful and love helping our customers select the right car parts.

Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to. Contact our customer services team if you are unsure if your product falls under this procedure.

Car Batteries

Car batteries are considered dangerous goods due to their composition and undergo a specialist packing procedure to ensure they meet the legal guidelines for carriage of wet, pre-filled batteries. Unfortunately this means that once delivered we are unable to collect these by courier

Where possible we will arrange collection via your local Euro Car Parts branch, alternatively you can visit your local branch at your convenience. Find your nearest branch here: https://www.eurocarparts.com/store-locator

Other Dangerous Goods : Aerosols, Brake Cleaner/fluid, and Shock Absorbers

  • It is important to return such goods with the correct packaging and labelling. To obtain the legal guidelines for the transportation of dangerous goods, please contact our customer services to get assistance.

If you wish to return an item you will need to contact our customer services who will authorise your return. Lines are open 9:00 - 20:00 Monday to Friday and 9:00 – 17:00 on Saturday and our experienced customer service representatives will be happy to take you through the process.

  • You will be given a Returns Authorisation Number, which will be used to track the return of the product(s).
  • Once your return is authorised an acknowledgement will be emailed to the address used on your original order.
  • Any products returned without a valid Returns Authorisation number may cause a delay in the refund.
  • Please return your item(s) in original packaging if possible and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form with your item(s), as this will help us to process your refund more efficiently.

Clearly mark your Returns Authorisation Number (RAN) on the outside of the package, and send to the following address:

RAN: #########
Euro Car Parts - T1
Online Returns
Birch Coppice Business Park
Danny Morson Way
Dordon, Tamworth
B78 1SE

The customer is responsible for all postage costs for products returned under our Returns Procedure (except where the goods are faulty - see above) unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Euro Car Parts will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.

For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you recieved all goods/services from us.

To exercise the right to cancel email customer services on custservice@eurocarparts.com, or call +44 (0) 203 788 7842, or write to us at Euro Car Parts Limited, T2 Birch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, B78 1SE to inform us. We will need your Order number, and contact information. You may use the model cancellation form, but it is not obligatory.

You must send the good back to us, no later than 14 days from the day you notify us of your cancelled order. We shall aim to refund you within 14 days from such date or earlier if acceptable proof of delivery is provided.

Note, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary deliveries such as Same Day, Next Day, Super Saver deliveries).

You have the option to return the product to a local Euro Car Parts branch. Find your nearest branch here. Alternatively, we can arrange the collection using our carrier DHL at a subsidised cost of £3.45. Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

You can read more about your right to cancel in our Terms and Conditions.

Customer Support

Customer Service lines are open:

Monday 09:00 – 20:00
Thursday 09:00 – 20:00
Tuesday 09:00 – 20:00
Friday 09:00 – 20:00
Wednesday 09:00 – 20:00
Saturday 09:00 – 17:00
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