At LKQ Euro Car Parts we always try to make sure you are happy with your purchase, but we know that there are times when you do need to return an item. If you are unhappy with your goods for any reason, you can return your item to us.
This does not affect your cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, for further information please refer to clause 5 of our terms and conditions.
We are happy to offer a refund on unused items returned within 365 days of purchase. If the item is faulty, we will offer a refund or exchange where available. You can return your item free of charge to a local LKQ Euro Car Parts Store, at a cost by courier or by post to our mail order warehouse, depending on how you received your order.
Please follow the instructions below relevant to how you received your order.
Store Collection (paid online or paid in-store)
Return your item to an LKQ Euro Car Parts store
Return your item to an LKQ Euro Car Parts store (Return of any product)
Return your item by courier (arranged by us)
Return of unwanted products
For faulty or damaged products
Returning your item by post (arranged by you)
Return of any products
If you change your mind or find you have chosen the wrong product, we are more than happy to exchange it. We can exchange a product up to 365 days after purchase as long as it meets the conditions of our returns policy.
To make an exchange, you will need to bring your product into a LKQ Euro Car Parts store to exchange for the product you want.
Please make sure you bring your invoice or your order reference number along with you when you come to exchange.
Please also note that exchanges can only be done in our stores, and not by courier or post.
For online purchases, if you have changed your mind and want to return a product, you can find the information on how to do this by clicking here.
Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. As well as the above procedures the below must also be adhered to. Contact our customer services team if you are unsure if your product falls under this procedure.
Other Dangerous Goods : Aerosols, Brake Cleaner/fluid, and Shock Absorbers
We may be able to cancel your order depending on the product and service that has been selected. Unfortunately, we are unable to amend the details of your order once it has been submitted.
If there is important information missing from a delivery address, such as house number or post code, we may be able to pass this information to the courier prior to them delivering your parcel.
Unfortunately, once your order has been received and entered into the delivery process, we are unable to cancel your order. You can refuse delivery of the product, or you can accept delivery and then arrange a return.
If you are collecting your order from one of our stores, then we can cancel your order.
If you have Paid Online
If you’ve changed your mind about a collection order paid for online, don’t worry, just allow the order to expire (i.e., do not collect within 7 days) and we’ll process your refund automatically after the collection window has lapsed. You will then be refunded within 7 days to the original payment method.
If you require the refund sooner, please contact the store you ordered to who will be able to arrange cancellation of your order. These details will be available in the My Account section or on the order confirmation email.
If you still have to Pay In-Store
If you have changed your mind about a pay in-store collection order, do not worry. You will just need to let the order expire (i.e., do not collect within 3 days) and we will automatically cancel your reservation.
For any products bought on the website, you have a right to cancel without any reason whatsoever within 14 days after the day you recieved all goods/services from us.
To exercise the right to cancel email customer services on firstname.lastname@example.org, or call +44 (0) 203 788 7842, or write to us at Euro Car Parts Limited, T2 Birch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, B78 1SE to inform us. We will need your Order number, and contact information. You may use the model cancellation form, but it is not obligatory.
You must send the good back to us, no later than 14 days from the day you notify us of your cancelled order. We shall aim to refund you within 14 days from such date or earlier if acceptable proof of delivery is provided.
Note, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary deliveries such as Same Day, Next Day, Super Saver deliveries).
You have the option to return the product to a local Euro Car Parts branch. Find your nearest branch here. Alternatively, we can arrange the collection using our carrier DHL at a subsidised cost of £3.45. Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
You can read more about your right to cancel in our Terms and Conditions.