These terms and conditions together with the documents referred to in them tell you the basis on which we will supply to you our goods ("Goods") and services ("Services"). Please read these terms carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services, you agree to be bound by these terms.
You should retain a copy of these terms for future reference. Click here for a printable copy.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Goods your legal rights entitle you to the following:
(i) up to 30 days: if your item is faulty, then you can get a refund.
(ii) up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.
(iii) up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.
If your product is Services, the Consumer Rights Act 2015 says:
(iv) you can ask us to repeat or fix a Service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it
(v) if you haven't agreed a price upfront, what you're asked to pay must be reasonable.
(vi) if you haven't agreed a time upfront, it must be carried out within a reasonable time