UP TO 20%
GET MOT READYUP TO 20%
GET MOT READYUP TO 20%
As some restrictions start to ease and we move forward on our road to recovery, your safety and that of our colleagues will remain at the top of our priority list.
We will be operating a phased approach to lifting of the restrictions we have in place and we will continue to keep close to the government’s decisions and ever-changing landscape – making sure we reflect the latest guidance and safety measures in our own easing of measures.
As things begin to return to a new version of normality, you will see continued safety measures in place, alongside the same levels of service and support you expect from us. Our retail stores will still operate with some restrictions in place for the interim, alongside the stringent processes we have for when we deliver directly to you.
Our website will continue to offer you a range of service and delivery options while restrictions remain in place. Whether that’s one of our nationwide delivery options, purchasing or reserving online and collecting in store, or arranging a contactless fitting with one of our trusted network of garage customers through our Fit It For Me Service – we’re here to help you, whatever you need from us.
We are incredibly proud of our colleagues’ efforts to maintain our customer offering throughout this time and thank you for your continued custom throughout this time.
The safety measures we already have in place leave us well-positioned to deal with the restrictions still in place, and our customer and colleague’s safety remains our number one priority.
This includes:
During this time, service may be slightly slower than normal, so please leave extra time to collect any goods from our branches and use one of our delivery options where possible.
Please follow the latest government guidelines and wear a face covering if you are visiting us in the branch.
Our teams continue to work tirelessly to support you, as safely as possible. Whatever you need from us, we’re here to help.
We are still experiencing a high number of calls and emails to our customer services team, so you might experience a delay if you are trying to reach us. We’re working as hard as we can to speak to each of you as quickly as possible and apologise for any wait you might have.
Click & Collect Our Click & Collect service is available across our network, but in line with the most recent government guidelines, we are operating some restrictions in our stores. Wearing a mask and adhering to social distancing is compulsory. Due to changes in our process time, please leave extra time for collection. It’s also worth noting that our preferred payment method is card, and we ask you to respect the mask requirements and social distancing measures we’ve put in place for the safety of both our customers and colleagues while you are in the store. |
Standard Delivery Our Standard Delivery Service is FREE for all orders over £25*, is picked, packed and despatched from our Distribution Centre in Tamworth or subject to stock availability, your local Euro Car Parts Branch. The Delivery takes between 3-4 working days currently. For orders under £25* there will be a £3.95 delivery charge. |
Next Day Delivery - ECP / DHL / DPD Our Next Day Delivery Service is picked, packed and despatched from our Distribution Centre in Tamworth or subject to stock availability, your local Euro Car Parts Branch. This service is available for all types of goods, with your choice of Carrier, either DHL or DPD. Prices start from £4.95. |
Fit It For Me Need a part fitted urgently? Struggling to find a Garage? Use our new Fit it For Me service to find a garage local to you and arrange your booking and contactless drop-off/pickup service (where available – check with garage after booking.) |
Returns In line with government advice, we’re advising people to stay at home until it’s safe to make non-essential travel again. To support this, we’re operating a 60-day exchange and return policy, so you don't have to make an unnecessary journey if you wish to return your items. |
In-Store Please note, our preferred payment method is card at this time, so we can provide a completely contactless service while you are with us. We ask that you adhere to the PPE and social distancing measures in place while you are with us to help us keep you and our colleagues safe. |