In light of the latest Government Announcement, our Retail Stores remain open for Click and Collect.
The safety measures we already have in place leave us well-positioned to deal with the increased restrictions, and our customer and colleague’s safety remains our number one priority.
Visiting us during this time
As a critical supplier of parts to keep car owners, garages and our emergency and rescue services moving, our stores will remain open during this lockdown and in line with the most recent guidelines.
If you have not yet ordered: We recommend you follow the government’s advice and avoid visiting a store unless absolutely necessary. Instead, using one of our delivery services where our national van network of 3,000 vans will deliver your parts, following social distancing protocols, straight to your door.
If you have already ordered: You can still collect your order, but please allow extra time for collection and make sure you follow social distancing measures at all times. We have some very robust standards in place in all of our stores.
Keeping safe and carrying on
We’re doing everything we can to keep our customers moving safely and responsibly and are committed to helping you get everything you need from us.
Our teams continue to work tirelessly to support you, as safely as possible.
Whatever you need from us, we’re here to help.
Important update on local restrictions - (updated 5th November 2020)
Following the announcement of a Nationwide Lockdown from today (5th November 2020), we wanted to reassure you that we are monitoring the situation closely and have really robust measures in place to ensure our customer and colleague’s safety remains our number one priority.
During this time, service may be slightly slower than normal, so please leave extra time to collect any goods from our branches and use one of our delivery options where possible.
Please follow the latest government guidelines and wear a face covering if you are visiting us in the branch.
Customer Services Update
We are still experiencing a high number of calls and emails to our customer services team, so you might experience a delay if you are trying to reach us. We’re working as hard as we can to speak to each of you as quickly as possible and apologise for any wait you might have.
Ways to shop with us
Click & Collect
Our Click & Collect service is available across our network once again. However, due to changes in our process time, please leave extra time for collection. It’s also worth noting that our preferred payment method is card, and we ask you to respect the mask requirements and social distancing measures we’ve put in place for the safety of both our customers and colleagues while you are in the store..
Our Standard Delivery Service is FREE for all orders over £15, is picked, packed and despatched from our Distribution Centre in Tamworth or subject to stock availability, your local Euro Car Parts Branch. The Delivery takes between 3-4 working days currently. For orders under £15 there will be a £3.95 delivery charge.
Next Day Delivery - ECP / DHL / DPD
Our Next Day Delivery Service is picked, packed and despatched from our Distribution Centre in Tamworth or subject to stock availability, your local Euro Car Parts Branch. This service is available for all types of goods, with your choice of Carrier, either DHL or DPD. Prices start from £4.95.
Fit It For Me
Need a part fitted urgently? Struggling to find a Garage? Use our new Fit it For Me service to find a garage local to you and arrange your booking and contactless drop-off/pickup service (where available – check with garage after booking.)
We are happy to accept returns in our stores again. Our return and exchange policy for online orders is (365 days) and in-store (30 days). To arrange a return, please visit your local branch with your original invoice, adhering to the PPE and social distancing measures that are in place.
Our stores are open and ready for your visit!
Please note, our preferred payment method is card at this time, so we can provide a completely contactless service while you are with us. We ask that you adhere to the PPE and social distancing measures in place while you are with us to help us keep you and our colleagues safe.