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Information on COVID-19

Last Updated Friday 27th of March

We are still doing regular cleaning of our vans, branches and retail spaces, wearing latex gloves to serve customers and while on delivery routes, and making hand gels and soaps available to all our teams, in line with government guidelines. 

I’d like to thank you for your support as we put these important measures in place, and our teams on the ground for the amazing commitment and care they are delivering every day. 

The safety of our people, customers and communities is our primary concern. We’re keeping our processes under constant review and will update them if necessary. 

 

 

Retail Stores
With immediate effect, our stores are closed to all retail customers, except for Key Workers, Roadside Recovery Teams, Garages, NHS and Emergency Personnel, purchasing essential products only. You will be required to show proof of ‘Key Worker Status’. 

 

Click and Collect
With immediate effect our click and collect service is only available to Key Workers, Roadside Recovery Teams, Garages, NHS and Emergency Personnel purchasing essential products. You will be required to show proof of ‘Key Worker Status’.  

Please do not come to the Branch unless you have received a telephone call to let you know that your item is ready for collection. Please note, our preferred payment method is card. 

If you need to visit the Branch to collect your parts, you must respect the strict Social Distancing measures we’ve put in place for the safety of both our customers and colleagues.  

Not a Key Worker, Roadside Recovery Team, Garage, NHS and Emergency Personnel? Please stay at home, we will come to you. We continue to operate a Home Delivery Service to keep you moving.

 

Same Day Delivery
Our Same Day Delivery Service is now FREE for all orders over £15, subject to stock availability in your local Euro Car Parts Branch. If your local Branch has the parts you need, they will be delivered the Same Day for all orders placed before 3:00pm. Just choose ‘Same Day Delivery’ in the checkout. This can be a no contact drop off service if required. The team will call you before delivery.

 

Economy Delivery
Our Economy Service is FREE for all orders over £15, is picked, packed and despatched from our Distribution Centre in Tamworth, and takes between 5-7 working days. For orders under £15 there will be a £3.95 delivery charge.

 

Premium Delivery
Our Premium Delivery Service (4-5 Days) is picked, packed and despatched from our Distribution Centre in Tamworth and is available for all types of goods, with your choice of Carrier, either DHL or DPD, prices start from £4.95.

Please be aware that home delivery may be subject to delays during the coming weeks. 

 

Fit it For Me
Need a part fitted urgently? Struggling to find a Garage? Use our new Fit it For Me service to find a garage local to you, and arrange your booking and contactless drop-off/pickup service*

*where available – check with garage after booking. 

 

Important Call Centre Update
We are putting the safety of our colleagues first. As a result, you may encounter longer wait times than usual on the telephone, online chat and e-mail response times.  

We are currently:  

Asking all customers to please allow a full 7 days before contacting us regarding an ‘Economy’ delivery. Our teams and our delivery partners are working hard to ensure orders are processed promptly.  

Asking all existing customers to consider whether your contact is urgent. 

Please refer to our Branch Opening Times and Covid-19 update page for further information. 

We would like to remind all customers that we have a 365-day return policy, so long as the product is new and unused you can return up to this time. Due to this extended period, we are currently not accepting any returns at our Stores before 1st May 2020.