COVID-19 impact on our business (updated Monday 15th June 2020)
As lockdown measures are starting to relax, and we start to look forward to the new normal, we have made some slight changes to the restrictions in some of our stores in line with the latest government guidelines.
From today (Monday 15th June), you’ll be able to visit your local Store using our Click & Collect Service for your essential items. There will still be some restrictions in place when you visit us to help keep you safe, like no browsing while you are in the Store, adhering to social distancing measures and waiting to be called by your branch for a time slot before you visit.
We’re also pleased to start receiving returns into stores, reactivating our 365-day exchange and return policy from today (Monday 15th June). To arrange a return, please visit your local branch, adhering to the social distancing measures in place. Please be aware that waiting times are expected to be a little longer as we make sure we keep everyone safe. So please bear with us.
Please note this applies to our stores in England only at this time, and branches in Wales, Scotland or Ireland, will continue to adhere to local government advice until we are advised otherwise. Information regarding your local store, can be found here.
We have made some significant changes to the way we operate to support a safe and socially distanced shopping experience, including limiting the number of people in a store at any one time, one-way queuing systems, clearly labelled social distancing throughout and screens on counters. So you can be confident when you visit any of our Stores.
Customer Services Update
We are still experiencing higher than normal volumes to our customer services team and so there can be a delay if you are trying to reach us. We apologies for any inconvenience caused.
Like many other online retailers at this time, we experienced a real peak in demand and our call centre teams have been dealing with an increased amount of call and email as a result. So please bear with us.
In the meantime, we’d like to thank you for your continued support, and our teams on the ground for the amazing commitment and care they are delivering every day.
Click & Collect
Our click and collect service is available to all customers for essential products only. Social distancing measures, in line with Government guidelines are in effect at all our Stores. Please stay safe, and follow the instructions when you reach the Store.
We are currently allocating each customer with their own collection slot. The Store team will call you once you have placed your Click and Collect order, provide you with a unique reference number, and let you know when your order will be ready for collection.
Please do not come to the Store until you have received your collection slot and order reference number.
Same Day Delivery
Our Same Day Delivery Service is £5.95, and is subject to stock availability in your local Euro Car Parts Branch. If your local Branch has the parts you need, they will be delivered the Same Day for all orders placed before 3:00pm. Just choose 'Same Day Delivery' in the checkout. This will be a no contact drop off service. The team will call you before delivery.
Our Economy Service is FREE for all orders over £15, is picked, packed and despatched from our Distribution Centre in Tamworth or subject to stock availability, your local Euro Car Parts Branch. The Delivery takes between 3-4 working days currently. For orders under £15 there will be a £3.95 delivery charge.
Next Day Delivery - ECP /DHL / DPD
Our Next Day Delivery Service is picked, packed and dispatched from our Distribution Centre in Tamworth or subject to stock availability, your local Euro Car Parts Branch. This service is available for all types of goods, with your choice of Carrier, either DHL or DPD, prices start from £4.95.
Fit It For Me
Need a part fitted urgently? Struggling to find a Garage? Use our new Fit it For Me service to find a garage local to you, and arrange your booking and contact-less drop-off/pickup service (where available, check with garage after booking).
Our stores remain closed for browsing at the moment, but you can still visit a branch to collect a Click & Collect order, if the store has called you to arrange a time slot. Please do not come to the branch unless you have received a telephone call to let you know that your item is ready.
Our preferred payment method is card at this time too, so we can provide a completely contactless service while you are with us.