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Returns & Cancellations

Returns Procedure

At Euro Car Parts we hope that you are happy with your purchases, however we know that sometimes you will need to return or cancel an item.

  • Before returning any goods please read our Terms and Conditions.
  • Any products returned must be in a re-saleable condition & include the original packing and documentation.
  • Euro Car Parts must be informed of any return requests within 7 days of the original order date.

Before returning your item(s) please contact Euro Car Part Ltd for a Returns Authorisation Number.

  • To Obtain a Returns Authorisation Number either:
    • Call Euro Car Parts Customer Services Department on +44 (0) 203 474 0500.
    • Email the customer service department at

Return of Specialist Products

Returns Procedure
        Certain products are treated specially for legal and/or health and safety reasons, It is important for your own and our couriers safety that they are followed. Aswell as the above procedures the below must also be adhered to.

Car Batteries
• Batteries must NOT be removed from the sealed bag –
• Batteries must be returned in the original, un-damaged box. – Failure to do so will result in the courier NOT collecting the product.
• If the box is lost, damaged, defaced or unusable a suitable replacement box which meets the legal guidelines for the carriage of wet, prefilled batteries must be purchased. Euro Car Parts can supply this at a cost of £5.99.
• Batteries CAN be returned to your local branch (with or without packaging) to be returned to our distribution centre free of charge


Once your return is authorised an acknowledgement will be emailed to the address used on your original order.

Lines are open 8:00 - 18:00 Monday to Friday. Any products returned without a valid Returns Authorisation number will be refused.

Please return your item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your Returns Authorisation form in with your item(s), failure to do so will delay your refund.

Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:

Return Authorisation No. ###
Web Returns
Euro Car Parts Ltd
Fulton Road
Wembley
HA9 0TF

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

Euro Car Parts will not accept responsibility for loss or damage of goods during transit, please ensure that the insurance cover option is taken where possible.

All returns must be received within 7 days of receiving a Returns Authorisation Number.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.

Any Packages received without a valid Returns Authorisation number on the outside will be refused.

Need Help? Call our expert team for advice or to place an order.

+44 (0) 203 474 0500

Euro Car Parts Ltd
Euro House, Fulton Road, Wembley, Middlesex HA9 0TF.
VAT registration is 766 4369 89. Company Number 2680212.

© Euro Car Parts Limited 2010. All Rights Reserved.
* Please Note: Free delivery is not available for orders with oversized items. Free delivery is not available for orders to N. Ireland, International countries and some out of area postcodes in the UK. A surcharge may be applied for deliveries to these areas
A full list of out of area postcodes in the UK and corresponding delivery times can be found here.
Online prices may differ to store prices. To ensure you pay the online price you must use our Click & Collect feature.
Euro Car Parts have received a rating of 4.6 out of 5 based on 629 ratings.
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