Winter Essentials:

Up To 45% Off

Winter Essentials:

Up To 45% Off

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Winter Essentials:Up To 45% Off
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Frequently Asked Questions (FAQ)

At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Below are common Frequently Asked Questions. If you have a specific question feel free to Contact Us, use the live chat, email us at custservice@eurocarparts.com or call us on +44 (0) 203 788 7842.

Delivery
Easy Ways to Shop
Car Parts Online
Track Your Order
Refunds and Returns

We use our network of LKQ Euro Car Parts Stores, DHL, DPD and Royal Mail to send our UK orders.

Euro Car Parts reserves the right to use discretion in any circumstance where it makes more sense to use an alternative delivery method.

Please visit our Delivery Info section for full information.

All our delivery charges are pre-set by the couriers we use, and these charges are displayed when checking out. Some product we sell is classed as oversized, which incurs a surcharge based on the products size and/or weight. 

Additionally, our courier companies consider some postcodes 'Out of area' and there is an additional charge for these. You can find a list of all out of area postcodes here.

Please be aware an automated email is sent to the email address supplied when your order was placed. Please check all folders including your spam or junk folder, as the confirmation comes from a no-reply email address. To ensure emails reach you, add the domain eurocarparts.com to your safe senders list.

If your order is being delivered by one of our carriers (DHL or DPD), you will receive a tracking link via email.  Please check all folders including your spam or junk folder, as the confirmation comes from a no-reply email address. If your order is delivered via our store network, at present we are unable to confirm dispatch via an email confirmation. If you need a dispatch update, please contact us.

Yes, we offer a premium weekend delivery service. Please refer to our delivery services section for full details.

Premium Saturday delivery Saturday delivery
(07:00 - 19:30hrs)
Delivered Saturday with a 1 Hour delivery slot and Tracking. Public holidays excluded
(only applies to orders placed on Friday before 2pm)
£7.95
Premium Sunday delivery Sunday delivery
(07:00 - 19:30hrs)
Delivered Sunday with a 1 Hour delivery slot and Tracking. Public holidays excluded
(only applies to orders placed on Friday before 2pm)
£7.95

This depends on the size of your items. If your order contains large and/or heavy items, our £5.95 delivery charge is not for a Next Day service, it is an excess charge for a courier company to deliver an oversized parcel.

We can only offer Next Day on goods we have in stock at our dispatch depot.

Yes, it does not have to be the addressee. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Yes, we are now able to deliver to BFPO addresses.

Due to postal restrictions, large car parts and dangerous goods, e.g. exhausts and car batteries cannot be delivered to BFPO addresses. For further information on BFPO, click here

No. All of our couriers require a recipient signature to prove delivery of the item. This cannot be guaranteed at a PO Box address.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

We offer a reserve and collect and a pay and collect service. This is available on the checkout page. If the product is not available in your local store, there may be a short delay in moving stock to the store or an alternative store in the near vicinity may have stock available sooner.

At Euro Car Parts we go to great lengths to ensure your shopping experience is as easy and secure as possible.

Firstly, you need to know your vehicle information, this can be your vehicle registration number or your make, model, version, and year. Enter your vehicle registration number in the "ENTER YOUR NUMBER PLATE BELOW" section or select your vehicle.

Our comprehensive catalogue system will look for the car parts for your selection.

Use the Search or the menus to navigate to the part you need. Once you have found a part, check the fitment information to confirm it is the correct part for your vehicle. If in doubt feel free to use our chat function at the bottom right of your screen or contact us.

Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Yes, we use industry standard SSL encryption to protect your details. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

More about safely buying online

We currently accept the following credit cards on www.eurocarparts.com, in our retail stores and on telephone orders - Mastercard, VISA, Switch/Maestro, Visa Debit, Delta and Electron.

Depending on the eurocarparts.com site, the currency will either display GBP or Euros.

French customers can shop at www.eurocarparts.com/fr_fr, currency in Euros.

You can add a valid promotion code in the Basket.

Yes. You can use PayPal to pay for goods. We do not accept cheque or store cards.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Some parts may specify a surcharge. A surcharge is a repayable deposit – You pay the full amount initially, when you return your faulty unit we refund the quoted surcharge amount.

All our online prices include VAT.

When selecting delivery outside of the UK, VAT is automatically removed prior to payment.

There is a fitting service available through our Fit it for me section of our website. This is with independent garages who are local to you.

Yes, use our store locator to find the phone number of your local store who can help you select the correct parts. You will then be able to reserve and collect your order from the store.

Prices between stores and online can vary for promotional purposes. To ensure you get the online price in store, please use the Click & Collect service online.

Yes, we now offer a Price Match Promise. To find out more about our Price Match Promise, click here.

If we have changed the price of the item you have purchased within 7 days, we will refund the difference, please visit our price match promise.

If an item is available to order online, then this means the item is in stock. The website will clearly display the status of the stock.

However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in-store and online, there may be some discrepancies. We will inform you as soon as possible, via email, if a product is out of stock.

You will receive an automated email to confirm your order has been received and is being processed. Please check your email junk folder in the first instance if you have not received the email.

Items which are 'Out of Stock' vary in timescales to get them back in stock. To see more information, go to our Further Information in the Delivery information area of our website.

Enter your Vehicle Registration Number on the home page on the 'Find Car Parts' section or enter your vehicle details, and we filter the parts for your vehicle. Just remember to check the "Fitment Details" section to confirm the correct fitment.

You also search using the footer link Car Parts Online which allows you to select from a list of car manufacturers and then by the type of part you require.

Did you know manufacturers purposely fit more than one part to specific vehicles (even if we get the make, model, year and engine size!). To 100% confirm the correct part for your vehicle, please ensure you confirm all variances in the 'Fitment Detail' section… This tells you everything you need to know. Alternatively feel free to email us or use the chat function.

On a lot of our product pages, there is a 'fitment detail' tab displaying additional product information. If you have any further requests, please use our chat service and we will be happy to assist.

All our standard discs are sold individually (Some high-performance discs are sold as a set of two). Our brake pads are sold as a front set or rear set, so purchasing one box will be enough for two discs.

We have access to several manufacturers who may be able to source and supply the part you need. To make an enquiry, either visit your local store to discuss your requirements or make your request here.

None of our products come with any additional items, unless specified on the item page, under the ‘Part Details’ section.

Most our spark/glow plugs are sold individually, unless otherwise stated on the item description.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order. Please note, at present orders being delivered via our store network are not trackable online. Orders being delivered by Royal Mail may take up to 7 days.

Please visit: 

www.dhl.co.uk/en/express/tracking.html  for international orders shipped via DHL

www.dpd.co.uk  for all orders shipped by DPD

Please note tracking numbers are only active and trackable 2 hours after the order has been collected from our warehouse, approximately 8pm (GMT/BST) Monday to Friday. For orders placed after 4pm on Friday, your order will may not be trackable until it has been collected from us the following Monday.

Our deliveries are sent via various carriers and depending on which one is used, we will send you an automated email with the tracking number of your order. You can also find the carrier tracking number on your order in My Account. The remainder of our deliveries are sent via our store network. Please note, at present orders being delivered via our store network are not trackable online.

You can find details for any store, in our store locator section. This is located at the top right of every page on our website or find a store here

Due to the high volume of orders we receive, we have an automatic invoicing system. It is not possible to cancel or amend an order once it has been placed. For details regarding cancellations please click here.  If you need to change the delivery address, please contact us

We sell some items we do not stock but are available to order. This is indicated on the part itself, just under the price of the product. Please be aware, if your order consists of out of stock products, we will send out what we have in stock and the rest as soon as we get it (except international deliveries).

There could be several reasons why an item is missing in your delivery: The item could have been dispatched separately due to extra care and attention which is required. The item was classed as a dangerous good. Dangerous goods may be handled separately, due to the delicate nature of the product.

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

Yes. At the checkout stage in the basket, you will be presented with 2 options; Pay in-store or Pay online.

We are able to change the email address for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.

For information on returning an item please Click Here.

If we have arranged to collect your parcel, you'll be able to track its progress back to us using the tracking number provided when the collection was arranged.

If you have arranged your own return, we suggest you make a note of the shipping reference given when you sent the item back. This will allow you to track your parcel at every stage of delivery, including when we receive it.

We aim to process returns within 5-7 working days of receiving them. You will be notified by email once the return is complete.

Once we receive your item(s) back, our returns department will inspect the goods. Once our returns department has done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process will be completed within 14 days of confirmed receipt of the goods. When returning your products please remember to include your original invoice and/or your online order reference number, without this, it may delay your refund.

At Euro Car Parts we hope that you are happy with your purchases. We take great care in dispatching goods to the highest quality, however we know that sometimes things can go wrong and you will need to may need to return an item. Please follow the following procedure: We would require an image to be emailed to us providing all damage caused. Please email this to custservice@eurocarparts.com. Make sure you include your reference number, a copy of your invoice and an image of the parcel you received it in. More information on Returns & Refunds.

All our products are covered under 1 year manufacturer’s warranty or 10,000 miles, whichever comes first (unless otherwise stated on the item page). You need to fill out a warranty claim form, which you can request from our customer services team, and follow the below instructions.

For Click and Collect orders or any orders purchased directly from a Euro Car Parts branch, you will need to contact the branch directly to assist you further in regards to the warranty procedure. The warranty procedure for orders placed online for home delivery needs to be followed/completed as mentioned below. Failure to do so may delay your claim. (2 Sets of the documentation is required)

  • Complete and return the warranty claim form
  • Notify us in written the course of action to be taken, description of the issue and mention of all the supportive documents that are to be attached.
  • Copy of original sales invoice

 

One set of the above mentioned, to be kept inside the box with the goods and the second set to be placed on top of the box and has to be sent to the below mentioned head office address.

Euro Car Parts T1 (Attn of Customer Service Department)
Online Returns
Birch Coppice Business Park,
Danny Morson Way,
Dordon, Tamworth,
B78 1SE

Once it is received by us we will log it in the system for the warranty procedure to be initiated and the warranty reference number would be sent via email for your future reference.

The goods will be sent back to our suppliers for inspection and based on the results of the inspection, we will reach a decision.

Please note that it would take approximately 4 – 6 weeks and we only offer a manufacturer warranty for any items that fail to operate to the stipulated standards during the warranty period.

We also recommend reading the information on https://www.eurocarparts.com/terms-and-conditions (Section 15)

If you cancel the Contract under clause 5, we will reimburse you all payments received from you, including the costs of delivery (except in the case of supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

If you are returning an unsuitable item for a refund, we will refund the cost of the item only and not the original delivery cost.

Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

If you are not happy about any service we offer or you have a general comment, feel free to write to us on custservice@eurocarparts.com.

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