Terms & Conditions

About Us

1.1 The Goods and Services (and/or the Promotions and Incentives as per clause 9 of these Terms) are provided by LKQ Group (UK) Limited which may be provided under any of our brands and/or trading names (such as LKQ Euro Car Parts, LKQ Leisure & Marine, LKQ Bodyshop, Car Parts 4 Less, VEGE) or certain garage equipment Goods and/or Services which may be provided to you through our Workshop Solutions division (“WS”) (“we/us/our”).

1.2 We are registered in England and Wales and have our registered office and main trading address at T2, Birch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, England, B78 1SE.

1.3 Our company number is 2680212 and our VAT registration is 766 4369 89.

1.4 Our group of companies includes our subsidiaries and holding company and those owned by our holding company in accordance with the Companies Act 2006 (“Group of Companies”)

About You

2.1 By placing an order with us, you warrant that:

2.1.1 you are a Consumer;

2.1.2 You are at least 18 years old and legally capable of entering into binding contracts;

2.1.3 The information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading; and

2.1.4 You are fully aware of our Terms.

2.2 You acknowledge that clause 20 of these Terms does not apply unless you are purchasing Goods and/or Services by mail order or from our Website or mobile app (excluding click and collect and some WS Goods and/or WS Services (as defined in clause 3.1)) as a Consumer (in other words, other than in the course of a business, trade or profession);

Application

3.1 These Terms apply to all Consumer sales of Goods and/or Services provided by us to you, except where it is expressly stated in the provisions that they shall apply to Goods and/or Services provided by WS only (“WS Goods” and/or “WS Services”).

3.2 If there is a conflict between the WS provisions and any other provisions within these Terms, the WS provision(s) will prevail unless those WS provisions conflict with current legislation. Please note, your statutory rights are not affected.

3.3 These Terms are incorporated into the supply of Goods and/or Services (“Contract”) to the exclusion of all other terms and conditions. They supersede all prior dealings, negotiations, representations or agreements between us in respect of the subject-matter of the Contract whether written or oral.

3.4 No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised representative.

Goods and Services

4.1 We are under a legal duty to supply Goods and Services that are in conformity with these Terms. To assist you, please see the box below for a summary of your key legal rights in relation to Goods and Services. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

The Consumer Rights Act 2015 says Goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your Goods your legal rights entitle you to the following:

(i) up to 30 days: if your item is faulty, then you can get a refund.

(ii) up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases.

(iii) up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.

If your product is Services, the Consumer Rights Act 2015 says:

(iv) can ask us to repeat or fix a Service if it's not carried out with reasonable care and skill or get some money back if we can't fix it.

(v) if you haven't agreed a price in advance, what you're asked to pay must be reasonable.

(vi) if you haven't agreed a time in advance, it must be carried out within a reasonable time.

4.2 If you are purchasing Goods and/or Services via our Website or our mobile app, subject to clause 20 of these Terms, the Contract will come into existence and be legally binding when your order is accepted by us by way of the earliest of:

4.2.1 our despatch of the Goods;

4.2.2 our written acknowledgement of your order (by email only);

4.2.3 we start performing the Services.

4.3 If you purchase Goods and/or Services by any means other than via our Website or mobile app, subject to clause 20 of these Terms, the Contract will come into existence and be legally binding when your order (however it is placed) is accepted by us by way of the earliest of either:

4.3.1 our written acknowledgement of your order (by email only);

4.3.2 delivery or collection of the Goods (as applicable); or

4.3.3 we start performing the Services.

4.4 Each order for Goods and/or Services placed by you to us will be deemed to be an offer by you to purchase Goods and/or Services subject to these Terms. Each order placed by you to us for Goods and/or Services and accepted by us will constitute a separate Contract.

4.5 We may contact you to inform you that we are unable to accept your order for any of the following non-exhaustive reasons:

4.5.1 the Goods and/or Services are no longer available;

4.5.2 we are unable to authorise your payment;

4.5.3 there has been a mistake regarding the pricing or description of the Goods and/or Service (including the expiry of any promotion);

4.5.4 it is illegal for us to sell and/or for you to purchase the Goods and/or Services ordered;

4.5.5 our right to limit the number of any given Good and/or Service which can be purchased by an individual customer;

4.5.6 by reason of clause 10.2.1.

4.6 We do not offer advice to customers in respect of the suitability of any Goods or Services.

4.7 You may amend your order at any time prior to our acceptance by contacting us using the details found on the Contact Us page on our Website, and we will use our reasonable endeavours to comply with your request. However, there may be certain circumstance in which we will be unable to amend your order. Your rights of cancelation are set out at clause 20.

4.8 Whilst the registration parts finder tool on our Website may assist you in narrowing down the selection of Goods that may be appropriate for your vehicle model, you agree that it is your responsibility to ensure that you have ordered the correct Goods and/or Services from us and that the Goods and/or Services are suitable and fit for the purpose(s) they are intended to be used for by you.

4.9 If we are unable to supply the Goods and/or Services ordered, we may offer to substitute such Goods and/or Service with alternative goods of equivalent or matching value and quality. We will use our reasonable endeavours to notify you of such substitution, upon which you will be entitled to refuse to accept such substitutes or request a full refund. Where there are alternative Goods and/or Services offered by us, you are wholly responsible for ensuring it is the correct Goods and/or Services or part and of its suitability for your application. Unless we expressly state otherwise, in writing, we do not provide any advice in this regard and shall not be held responsible for any such suitability.

4.10 You further agree and must ensure that the information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete and not misleading. We shall not be held responsible for any inaccuracies incomplete or misleading information you provide to us.

4.11 All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application guides and information, price lists and other advertising matter (“Product Information”) are intended only to present a general idea of the Goods and/or Services described in them and the images of the Goods on the Website or mobile app or otherwise are for illustrative purposes only.

4.12 We reserve the right to deliver Goods of a modified design to that of the Product Information provided that any difference does not make the Goods unsuitable for any purpose you have made known to us.

4.13 The Goods will conform in all material respects to the Product Information. We reserve the right to amend any design or specification without prior notification provided that it does not adversely affect the performance of the Goods and Services.

4.14 We cannot guarantee that the appearance and/or colours of Goods (including without limitation paint) shown on the Website or otherwise exactly reproduces the appearance and/or colours of the physical Goods themselves. Natural products may show some colour variations against your vehicle colour (whereby such vehicle colour may have been distorted e.g. due to weather conditions). Where we agree to provide a specifically mixed paint product, you agree to check the accuracy and suitability of such product and use in accordance with any manufacturer’s guidance and instructions provided.

4.15 Please note that tools used to identify mixed paint products via printed samples or the manufacturer’s identification code or electronically analysed either through the Website, mobile app and/or in-store (“Colour Identification Tools”) indicate the approximate colour of the product only and are not representative of other characteristics such as the quality, durability or sheen of the eventual product purchased.

4.16 We recommend that you apply the mixed paint product (refer to clauses 4.14 and 4.15 above) to a test card or small inconspicuous area of bodywork first in order to compare to the actual surface to be painted, before undertaking your vehicle bodywork, and use in accordance with the manufacturer’s instruction and/or guidance.

4.17 In these Terms, "Special Order" means any Goods that are not held in stock by us (a non-stock item which may include some WS Goods) and are therefore ordered and/or manufactured specifically as per your request.

4.18 We retain all copyright and title to all documentation relating to Goods delivered to you by us. This documentation may only be used for the purposes intended in the Contract and not for any other purpose without our permission. It must be returned on demand.

4.19 Technical specifications are approximations unless specifically stated otherwise.

4.20 You will not remove, alter, deface, obfuscate or tamper with any of the trademarks, names or numbers affixed to or marked on the Goods nor allow anyone else to do so as appropriate action may be taken by us (or the manufacturer) against you for such infringements.

4.21 If the Goods are manufactured in accordance with any design or specification provided or made by you, you will compensate us in full on demand for all claims, expenses and liabilities of any nature in connection with them, including any claim, whether actual or alleged, that the design or specification infringes the rights of any third party.

4.22 We prohibit the audio or video recording of any of our professional or technical Services, or training and consultancy without our prior written consent. We may record telephone conversations for training and monitoring purposes; any recordings will be processed in accordance with our Privacy Notice, a copy of which can be found at https://www.eurocarparts.com/privacy-notice.

4.23 Certain Goods are subject to legally prescribed age restriction. If you are placing an order for Goods that by law, we are only permitted to sell to customers who are 18 years of age or older, then by clicking the order confirmation button, you are also confirming to us that you are 18 years of age or older, and you must verify your age to us. You further acknowledge and consent to us taking steps to verify your age by reference to publicly available third-party sources. We reserve the right not to supply age-restricted Goods where we believe that you are below the relevant minimum age.

Workshop Solutions

4.24 In addition to clauses 4.1 to 4.23 above the following clauses 4.25 to 4.36 shall apply to WS Goods and/or WS Services only.

4.25 In respect of certain WS Goods and/or WS Services ordered by you, you are solely liable for:

4.25.1 any inaccuracies, incomplete and/or misleading information, including in relation to any design(s), plan for the location and subsequent affixing of WS Goods; and

4.25.2 the suitability of the site and floor, including (but not exhaustively) the strength, depth, height, size, shape and the accessibility of the area for the WS Goods and/or WS Services to facilitate installation where applicable.

4.26 Our employees, representatives or agents are not authorised to make any representations concerning the Goods or their installation unless confirmed by us in writing. You acknowledge that you do not rely on any representations that have not been confirmed in writing. Nothing in these Terms affects the liability of either party for fraudulent misrepresentation.

4.27 Any advice or recommendation given by our employees, representatives or agents to you or your employees as to the storage, application, use, servicing or maintenance of the Goods which is not confirmed in writing by us is followed or acted upon entirely at your own risk, and we shall not be liable for any such advice or recommendation which is not so confirmed in writing.

4.28 We retain all copyright and title to all documentation relating to Goods delivered to you by us. This documentation may only be used for the purposes intended in any contract between us and you and not for any other purpose without our permission. It must be returned on demand.

4.29 In respect of WS Goods and/or WS Services, once we have completed the Services you cannot change your mind. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.

4.30 Without prejudice to your statutory rights of cancellation, no order for WS Goods and/or WS Services which has been accepted by us may be cancelled by you except with our agreement in writing, subject to you indemnifying us in full against all losses (including loss of profit), costs (including the cost of all labour and materials used and delivery and return costs), damages, charges, expenses, any actions taken, legal and other professional costs incurred by us as a result of such cancellation.

4.31 Where applicable and agreed by us, the WS Services that we will be providing will be the supply, delivery and installation of the WS Goods at your site by us and/or our agents.

4.32 You must ensure that the terms of your order and all applicable specifications, site plans measurements and calculations, which you must provide to us, are complete, accurate and not misleading. Where specifications and site plans are provided by a third party or, in the case of measurements and calculations are made by our representatives and/or employees, you agree that it is your sole responsibility to ensure that these are complete and accurate. You acknowledge that the margins for error are extremely small and may cause considerable extra and time-consuming work to rectify, the costs for which you will be wholly liable.

4.33 You shall provide us with a fully completed and signed proforma installation / site ready certificate (“Certificate”)prior to the required installation date (which shall be at our sole discretion) where we are arranging the installation of WS Goods supplied to you. We and/or our agents may inspect the site following receipt of this Certificate and may elect without prejudice to our rights and remedies not to deliver or install the WS Goods until we are satisfied with the evidence provided by you to us confirming that the site is ready.

4.34 In providing us with a fully completed and signed Certificate and without prejudice to clause 20 you confirm that prior to the delivery and installation of the WS Goods by us, you confirm that:

4.34.1 have complied with all relevant environmental and health & safety laws and regulations along with the manufacturer’s requirements in order for the Services to be carried out;

4.34.2 the site is accessible and has the appropriate space requirements for the particular Goods and Services ordered by you;

4.34.3 the floor is accessible, clean, free from hazard;

4.34.4 the concrete floor where the equipment will be installed is flat and level to the correct density and thickness as per the manufacturer’s minimum requirements; and

4.34.5 there are no pipes, conduits, cables for gas electricity, telecommunications or data running beneath the area in the floor in particular where fixings may have to be placed.

4.35 Without Prejudice to any other rights and remedies of either party contained in these Terms and Conditions you agree that if you fail to comply with the provisions of clause 4.34 you will be responsible for and fully indemnify us for any costs and expenses and delivery and return charges incurred or which may be incurred by us (directly or indirectly) as a result of us or our agent unable or unwilling to deliver or install the WS Goods, where you have not complied with clause 4.34.

4.36 You must ensure that prior to the installation of the WS Goods you obtain all necessary and appropriate permissions consents and authorisations and comply with all applicable and relevant laws and regulations in relation to the installation and, also, the use of the WS Goods. You agree to indemnify us for any costs, expenses and losses incurred by us, including all legal and other professional costs, where you have not complied with this provision.

Services

5.1 We will perform the Services with reasonable care and skill.

5.2 If we fail to perform the Services in accordance with clause 5.1 or at all, then your sole remedy will be for the specific performance only of those Services by us.

5.3 In this clause 5, time will not be of the essence, so any timescales given by us to you in respect of the performance of the Services are approximate only.

Installation

6.1 If the Services include installation services, we will provide detailed instructions to you about site preparation and other requirements required during the installation which you must strictly comply with.

6.2 If you fail to fully comply with the requirements in clause 6.1, we reserve the right to charge you for any additional work required as a result or if we are unable to complete the installation.

Support and Maintenance

7.1 The provisions of this clause 7 will only apply if the Services purchased by you include the provision of support and maintenance services.

7.2 We will provide you with such technical advice by telephone, e-mail and web access during our normal business hours for the duration of the period for which you purchase such Services (“Cover Period”) as is reasonably necessary to resolve your difficulties and queries in using such goods supplied to you and identified by us. The objective of this service is to provide an initial advice and guidance service. It is not a substitute for management consultancy, project management, implementation control, system consultancy, or product training.

7.3 You will:

7.3.1 provide us with such information, assistance and facilities as we may reasonably require to enable us to perform the Services set out in this clause 7; and

7.3.2 direct all enquiries for technical advice to our helpdesk number notified to you from time to time.

7.4 Such support and maintenance services do not apply:

7.4.1 to the extent that you failed to follow any instructions relating to the operation, use and maintenance of the Goods (and where you install the Goods, instructions as to installation of the Goods);

7.4.2 to the extent that the query arises from user incompetence, abuse, improper use or use in an environment or for a purpose for which the Goods were not designed or intended;

7.4.3 if you or other third party alters or repairs the Goods without our written consent; or

7.4.4 to the extent that the query is attributable to third party materials including any equipment to which the Goods are incorporated which is not provided by us.

7.5 In respect of any support and maintenance required for matters within the scope of clause 7.4, you will pay any additional charge levied by us, at our then prevailing rates, for such support and maintenance services.

7.6 The support and maintenance Services referred to in this clause will run for the Cover Period and will (unless terminated earlier in accordance with these terms) continue thereafter unless or until terminated by either party serving no less than 90 days’ prior notice on the other, such notice to expire on the last day of the Cover Period or subsequent anniversary thereof. We reserve the right to vary the fee payable for such Services on or before each anniversary of commencement of the Cover Period.

Electronic Equipment & Software

8.1 Any electronic and/or computer data or programme(s) (or parts or developments thereof) and/or any programming code(s) including source code(s) and object code(s) (“Software”)may be made available to you via the purchase of certain electronic Goods (e.g. diagnostic kits). In order to benefit from using such Software you may be required to purchase a license through a single payment, multiple payments or subscription payment(s) (“Software Payments”) with the manufacturer or other third parties (“Software Owner”). By ordering such electronic Goods (including any Software) you acknowledge and agree that we have no control over such Software or Software Payments notwithstanding we may collect these Software Payments on behalf of the Software Owner.

8.2 By using the Software, you agree to be bound by the Software Owner’s terms and conditions.

8.3 We do not create or commission the creation of any Software and cannot be held responsible for the content or for any changes, mistakes, faults, defects, inaccuracies, irregularities or any other problems (“Software Problems”)encountered with any Software data. Any Software Problems will be the Software Owner’s responsibility and should be directed to the Software Owner.

8.4 Notwithstanding the provisions of clause 20, you acknowledge and agree that whilst you may cancel your order for certain Goods within 14 days and we may refund you for such Goods, (e.g. diagnostic kits) we cannot refund you for any Software Payments.

8.5 You will be wholly responsible for the use of the Software and any Software Payments incurred or to be incurred and we shall have no liability to you in this regard.

8.6 In the event that the Software has been opened/used/activated, you shall not be entitled to any refund for the Software.

8.7 Nothing in this clause affects your statutory rights.

Promotions and Incentives

9.1 On occasions we will run time limited promotions and offer savings including (without limitation) prize draws, vouchers, discounts, codes, multi-buys, giveaways, competitions and other offers (“Promotions”) via different channels and mediums (both online and offline) to new and/or existing customers.

9.2 Each Promotion is subject to the terms and conditions contained in this section 9 and the relevant section of the Live Promotions page found here.

9.3 By participating in any one or more of our Promotions, you are agreeing to the relevant promotional terms found in the Live Promotions page and the following:

General Terms of usage

9.3.1 Each of our Promotions are available exclusively online unless otherwise stated in the relevant section of the Live Promotions page. If a Promotion does not explicitly state that it also applies in-store, you may not participate in nor redeem a Promotion in-store, via telephone or mail order.

9.3.2 Each Promotion is subject to its own restrictions and exclusions. Please refer to the Live Promotions page for more details.

9.3.3 Unless otherwise stated in writing, each Promotion is single use and/or entry only and cannot be used in conjunction with any other offer, incentive or Promotion.

9.3.4 Where your participation in a Promotion is conditional upon and subject to a minimum spend requirement, you may only participate in such Promotion where you have met or exceeded the relevant minimum spend in respect of your purchase of qualifying products.

9.3.5 Any prizes, vouchers or other incentives offered as part of a Promotion are non-transferable, non-exchangeable and non-refundable and cannot be used for the purchase of gift vouchers and/or gift cards.

9.3.6 Where a Promotion has been communicated via email, the email address provided with the order must be the same as the email address to which the Promotion was sent.

9.3.7 Promotional codes are redeemed by entering such code at the appropriate point on the online purchase order process for a qualifying purchase or in the case of discounts, vouchers and/or free items, as expressly advertised.

9.3.8 Unless otherwise stated in writing, employees of LKQ Group (UK) Limited or any other of our Group of Companies are ineligible to participate in any Promotions.

9.3.9 We accept no responsibility for any entries to our Promotions that are illegible, in-complete, lost, delayed, late, damaged or which are submitted otherwise than in accordance with this section 9 and/or the relevant section of our Live Promotions page, which shall be rejected and/or disqualified and our decision is final.

9.3.10 From time to time we may advertise third party Promotions, whereby your purchase of Goods from us shall entitle you to enter a Promotion ran by a third party. In such circumstances, your entry to that Promotion may not be automatic. You should retain proof of purchase and refer to the relevant terms in the Live Promotions page for details on how to enter that Promotion.

9.3.11 Your entry and/or participation in one or more of our Promotions involving the purchase of Goods shall remain subject to the remainder of these Terms. All Goods are sold subject to availability and whilst stocks last.

9.3.12 By entering and/or participating in any one or more of our Promotions, you acknowledge and agree that we may use your personal data to facilitate your participation in, and to provide any rewards in connection with, such Promotions. Your personal data will also be used to contact you (if required) in connection with such Promotions. All Promotion participants agree to our Privacy Notice and Cookie Policy as it relates to any awards, free offers or Promotions that the participant enters into and LKQ Group (UK) Limited shall use such personal data in accordance with clause 30. We reserve the right to provide marketing materials, Website publications, promotions or competitions to you and you consent to receiving the same. Your rights and our obligations are outlined in the Privacy Notice and Cookie Policy.

Period of Use

9.3.13 Promotion is only valid during the period identified, and on the dates and for the products, specified in in the Live Promotions section.

9.3.14 To the extent permissible by law, we reserve the right to (i) cancel, amend or withdraw any Promotion (ii) refuse to allow any customer to participate in a Promotion (iii) decline to accept orders where, in our opinion, the Promotion is invalid for the order being placed (iv) exclude any single or group of products from any Promotion (such excluded products can be found during the online order process at the relevant checkout stage, on the Live Promotions page or prior to your purchase by contacting us using the details found on the Contact Us page on our Website) and (v) amend this clause 9 (and we will use reasonable endeavours to notify changes to participants).

9.4 Returns of products or cancellation of order

9.4.1 Your right to cancel under clause 20 shall apply to any Goods ordered and/or Services (except for WS Goods and/or WS Services) received by use of, or as a result of your participation in, a Promotion.

9.4.2 In the case of a free item being offered, all items are subject to availability and we reserve the right to substitute such free item for any reason, for that of similar quality and value.

9.4.3 In the case of a returned order, any free items must be returned as new, at the same time in its original packaging (at your own cost and risk) alongside the relevant product documentation and with proof of your use and/or entry to the Promotion. The Goods must not have been used and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. If you fail to return the item as new, or in part, whole or at all, then we reserve the right to deduct the full price of the free part from your credit.

9.4.4 In the case of a credited part or order, only the amount paid (less the cost of any free item if applicable) will be credited.

9.5 Clearance Products

9.5.1 Products falling within our clearance range will be listed on the clearance page of our website and marked with a clearance tag (“Clearance Products”).

9.5.2 All Clearance Products are discounted against their usual selling price. We reserve the right to change the price of these products at any time at our sole discretion.

9.5.3 Promotional discount codes are valid and can be applied to our Clearance Products. Clearance Products are excluded from all other promotions and discounts.

9.5.4 Products may be added to our Clearance Product selection at any time at our discretion. Clearance Products will be discounted from the date they first appear on our clearance page and will remain discounted until all stocks of that product are sold.

9.5.5 All Clearance Products are subject to availability and sold whilst stocks last. Clearance Products will not be replenished and once all stocks have been sold, these products will be discontinued and no longer available to purchase from us.

9.5.6 Clearance Products are not sold exclusively online, but in-store stock availability cannot be guaranteed. Please contact or visit your local store to inquire as to the availability (and in-store price) of any our Clearance Products.

9.5.7 Clearance Products may be provided with the benefit of a manufacturer’s warranty.

9.5.8 Your right to cancel an order placed with us extends to our Clearance Products. For more information on your right to cancel, please click here.

9.5.9 If you are unsatisfied with your purchase, our refund policy can be found here. Please note that due to limited stocks of our Clearance Products, a like for like replacement may not be available.

9.5.10 Delivery charges apply and will be calculated at the checkout page. For more information on the delivery options available, please visit Delivery Information.

9.5.11 All other terms and conditions of sale apply to your purchase of our Clearance Products.

9.6 Where there is any conflict in this clause 9 with any other terms whatsoever attached to any other advertising material in respect of such Promotion, this clause 9 shall prevail.

Prices

10.1 Subject to clause 10.2, the price(s) of the Goods and Services will be as quoted in our Product Information or any other marketing literature from time to time except in cases of error (see clause 10.2.1). The prices may be altered at any time without notification to take into account any increase in our costs (including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in exchange rates).

10.2 For Goods and/or Services purchased via our Website or mobile app, the price you pay is the price displayed on this Website or mobile app at the time the Contract comes into effect in accordance with clauses 4.2 and 4.3 apart from the following exceptions:

10.2.1 Whilst we try and ensure that all our prices on our Website and mobile app are accurate, some prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered, we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods or Services to you at an incorrect, lower price, even after we have acknowledged your order or despatched the Goods or started performance of the Services. If we cannot contact you, we will treat the order as cancelled. If payment has been made and you wish to cancel your order, you will receive a full refund of the price paid.

10.2.2 Please note that the prices payable for Goods and Services in-store may vary from those stated on our Website or mobile app.

10.3 We may list prices as both inclusive and exclusive of VAT. All prices are exclusive of any other sales tax or duty that may be applicable which will be payable in addition to the price unless otherwise stated.

10.4 Unless otherwise specified, price of the Goods does not include the cost of delivering the Goods to you. The delivery costs (if any) will be quoted at the time you place your order for Goods (and are set out on our Website and mobile app). The entire cost of any other mode of transport or any special deliveries other than the standard delivery service we offer, will be borne by you, as will delivery to locations outside of the United Kingdom.

10.5 No allowance will be credited for Goods collected from our premises by you rather than delivered by us.

10.6 In addition to the provisions of clauses 10.1 and 10.5 above the following clauses 10.7 to 10.8 shall apply to WS Goods and/or WS Services only.

10.7 Unless otherwise specified, the price is exclusive of delivery (and return) and installation. The cost of delivery to you (and any return) and carrying out of any Services and installation of the Goods will be wholly borne by you.

10.8 We reserve the right by written notice to you before completion of the Contract to vary the price of the Goods and/or Services to take into account increases in costs including (without limitation) the costs of any materials, carriage, labour or overheads, the increase or imposition of any tax, duty or other levy and any variation in exchange rates.

Quotations

11.1 Unless otherwise stated all quotations are valid only for 30 days from their date of publication.

Payment

12.1 Payment of Goods and Services will be made in full to us without deductions or set-off in cash/credit or debit card/PayPal account (subject to PayPal’s terms and conditions)/ bank transfer when an order is placed.

12.2 For orders made via our Website or mobile app, your credit/debit card or your PayPal account (as applicable) will be charged when we have processed your order.

12.3 Payments by credit or debit card will only be accepted where the card holder is present in person at our premises or where the card in question has been verified on our Website or mobile app, subject to clause 20. We may also need to take additional security steps via the relevant card issuer.

12.4 Payment in full is required for Special Orders at the time the Special Order is placed.

12.5 Without prejudice to any other rights that we may have (including the right to suspend any further deliveries or installation), if you fail to pay the invoice price by the due date to us or to any of our Group of Companies we may charge you interest on any overdue amount from the date of which payment was due to that on which it is made (whether before or after judgment) on a daily basis in accordance with the County Courts Act 1984 and require you to indemnify to us for all costs and expenses (including legal costs) incurred in the collection of any overdue amount.

12.6 If you only make a part payment towards any invoice or for any debts owed to us or our Group of Companies then we are required to allocate your payment in equal proportions to the amounts outstanding and you cannot choose how the payment is allocated. We may at our sole discretion apply the money that you have paid against invoices raised or debts due to us in the order in which they occurred (being against the oldest debt first).

12.7 We do not generally accept cheques as a means or form of payment. However, all cheques provided to us by customers are approved for acceptance by our appointed agents. In the event of a cheque not clearing and/or being represented or returned to the drawer, our appointed agents shall contact you and will charge a fee of a minimum of £75 for each cheque so returned to cover bank charges and administration costs. Our agents may apply additional charges and/or vary their charges from time to time and any charges applied will have to be paid by you. To avoid the aforementioned charges, we advise that you have the sufficient and cleared funds in your account when making any payment to us. Any cheques that are presented to us shall be scanned and all information stored pursuant to our Privacy Notice.

12.8 We shall not accept any cash amount above the sum of £5,000 in satisfaction of any payment or payments due under any order or series of orders.

Fulfilment

13.1 If you have purchased Goods via our Website or our mobile app, you will have the choice to have your order fulfilled by us using one of the options under this clause 13, or have your order delivered to you pursuant to clause 14.

13.2 If we are unable to fulfil your purchase by your chosen method, we will advise you as soon as possible. We shall incur no liability for any failure to fulfil your purchase using your chosen method.

13.3 We reserve the right to remove any of fulfilment option at any time, whether temporarily or permanently.

13.4 Nothing in this clause affects your legal rights as a consumer.

Click & Collect

13.5 If you choose our purchase online and collect instore or our reserve online and collect instore (“Click & Collect”) service, you will be asked to enter your postcode and given the opportunity to collect your order from the nearest branch or collection point, subject to availability and opening times. If your order is not in stock at your nearest branch or collection point, we will provide you with a collection date when your order is in stock, or give you the option to collect from another branch or collection point.

13.6 You may be required to pay for your order online. If, in our opinion, any customer engages in practices that abuse the fair use of the Click & Collect service, we reserve the right to cancel orders and/or restrict/block access to the Click & Collect systems for that person. Such practices may include (but are not limited to) a persistent failure to collect orders or placing multiple orders for Goods which are subject to a limited quantity per customer.

13.7 We will hold your order in your selected branch for three (3) days or as may be stated on your original order. If you fail to collect your order in that time without notifying the branch from which you are collecting, we may cancel your order on the next day and any payment will be refunded to you in accordance with clause 21.5.3.

Fit It For Me

13.8 Fit It For Me allows you to choose selected products from us and choose to have it fitted by a number of independent workshops in the UK (Garage(s)). The Garages are not affiliated, owned, controlled or managed by us. Each Garage is its own independent business, separate from LKQ Group (UK) Limited (or its Group of Companies).

13.9 Fit It For Me is only available through our Euro Car Parts Website. Only some of our products qualify for the Fit It For Me service and details of such products can be found on our Website.

13.10 You will pay for your selected Fit It For Me products online.

13.11 It is your responsibility to check that your vehicle, selected products (including fitment details) and booking details are correct. Your booking with your selected Garage will be confirmed once the Garage has accepted your booking request.

13.2 You will be required to pay the Garage separately for the fitting service and you will be bound by your selected Garage’s terms and conditions.

Delivery

14.1 We may use a third-party carrier to deliver Goods. Our delivery options are available to view on our Website or mobile app and the cost of our delivery options will be displayed on our website.

14.2 The Goods (except for WS Goods) are delivered to you when we make them available to you at a delivery point agreed by us. You are responsible for ensuring that somebody will be available to take delivery of the Goods.

14.3 Time of delivery will not be of the essence and any delivery date provided by us is an estimate only. We will use all reasonable endeavours to avoid late deliveries. You will have the right to cancel any order without liability to us if delivery is more than 30 days late, following which you will receive a full refund within 14 days of such cancelation. This clause 14.3 sets out your only remedy for such delay.

14.4 The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.

14.5 Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the purchase price paid.

14.6 Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified by you to us (and where appropriate, to the carrier) within 7 days of their delivery. Provided that you return such Goods to us in accordance with clause 21, we will at our sole discretion replace such Goods, issue you with a credit note for the price of such Goods or refund the price paid for such Goods. The provisions of this clause 14.6 set out your sole remedy in such circumstances.

14.7 Where you claim that any Goods have not been delivered to you by us, or our appointed carriers, where we claim to have delivered such Goods to you, or we claim to have left those Goods in a safe place or delivered the Goods to your neighbour, and/or our appointed carriers have obtained a signature for the delivery of the Goods (from any of the above (where applicable)), such claim must be notified by you to us within 7 days of the disputed delivery date. We shall then liaise with our appointed carrier and/or our driver and we may require copies of two forms of personal identification documents from you (such as passport, driving licence, bank card etc.) or any third party. Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, issue you with a credit note for the price of such Goods, refund the price paid for such Goods or to not provide any of the aforementioned) which shall be final and binding. The provisions of this clause 14.7 set out your sole remedy in such circumstances.

14.8 We may at our discretion deliver the Goods by instalments in any sequence. Where the Goods are delivered by instalments, no default or failure by us in respect of any one or more instalments will vitiate the Contract in respect of the Goods previously delivered or undelivered Goods.

14.9 If you fail to take delivery of the Goods or accept performance of the Services or any part thereof at the time agreed for delivery, then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the reasonable loss suffered.

14.10 Notwithstanding clause 20.3, if you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without limiting any other right or remedy available to us, we may at our absolute discretion:

14.10.1 store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of the failed delivery and aborted installation costs, storage, re-delivery and installation costs; or

14.10.2 sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

Workshop Solutions

14.11 In addition to clauses 14.1 to 14.10 above the following clauses 14.12 to 14.16 shall also apply to WS Goods and/or WS Services only.

14.12 For the avoidance of doubt, delivery of WS Goods shall be deemed to take place upon our or our agent’s arrival at the site specified in the order or as may have been agreed (“WS Delivery”).

14.13 We shall not be liable for any delay in WS Delivery of the WS Goods howsoever caused and time for Delivery shall not be of the essence of any contract for us.

14.14 The WS Goods may be delivered by us in advance of the estimated delivery date which shall be confirmed with you (“Advance Date”). If for any reason it is not possible for you to accept WS Delivery on that Advance Date you must notify us immediately in writing upon you receiving confirmation of the Advance Date.

14.15 You will indemnify us for any processing, delivery and return costs incurred by us or and/or our agents if you fail to provide us with appropriate notice and the WS Goods have been dispatched.

14.16 We may (at our discretion) deliver the WS Goods in instalments in any sequence, in which case each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these terms or any claim by you in respect of any one or more instalments will not vitiate the Contract in respect of the WS Goods previously delivered or any undelivered WS Goods nor shall it entitle you to treat the Contract as a whole as repudiated.

Unloading

15.1 It is your responsibility to provide the means for unloading Goods on delivery unless agreed by us otherwise in writing. We will inform you in advance if any special means will be required to unload the Goods at your premises.

Storage and Disposal

16.1 If you fail to take delivery of the Goods when they are ready for delivery we may, at our option, either store them ourselves or have them stored by third parties on such terms as we may in our own discretion think fit. In any event the cost of storage will be borne by you.

16.2 Where you are buying replacement electrical and electronic equipment (“Replacement EEE”)as a Consumer we have certain obligations under the Waste Electrical and Electronic Equipment Regulations 2013 (“WEEE Regulations”) to take back waste electrical and electronic equipment (“WEEE”) without charge. You can return WEEE to us in accordance with the provisions below where you are buying Replacement EEE as a Consumer:

16.2.1 with the exception of WS Goods, where you are purchasing Goods from our Website or mobile app you must return your WEEE to our local branch or to us at LKQ Group (UK) Limited, T2, Birch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, England, B78 1SE. All returns are to be at your cost and are to be made within 28 days of purchase of the Replacement EEE; and

16.2.2 where Goods are purchased from one of our stores, you must return your WEEE to that same store at your cost. All returns are to be made within 28 days of purchase of the Replacement EEE.

16.3 Our obligations to take back WEEE only apply to household users of electrical items.

16.4 Further information on the WEEE Regulations can be found at https://www.gov.uk/electricalwaste-producer-supplier-responsibilities.

Risk and Title

17.1 Subject to the remainder of this clause 17, risk (responsibility) in the Goods passes when Goods are delivered to you, you collect the Goods from our store (using our Click & Collect fulfilment service) or the Goods are fitted to you vehicle (using our Fit It For Me fulfilment service), in each case as applicable.

17.2 For the purpose of section 12 of the Sale of Goods Act 1979 we will transfer only such title or rights in respect of the Goods as we have and if the Goods are purchased from a third party will transfer only such title or rights as that party had and has transferred to us.

17.3 Notwithstanding clause 17.2, title (ownership) in the Goods will remain with us and will not pass to you until the amount due under the invoice for them or any other outstanding invoice from us to you including any invoice outstanding from any of our Group of Companies to you (including interest and costs) has been paid in full.

17.4 We may maintain an action for the price of any Goods notwithstanding that title in them has not passed to you, e.g. when you have failed to pay for the Goods.

Performance Goods

18.1 Performance goods are supplied for specialist use and usually alter the vehicle from manufacturers’ specification. They can be subject to extreme use when compared to the usual goods that we supply (“Performance Goods”). The life expectancy and durability of Performance Goods can differ to standard goods depending on the item, and therefore you should note that a claim for failure or wear of the Performance Goods shall not be entertained by us. Any warranty claims sought in relation to Performance Goods shall be strictly subject to the manufacturers’ warranty terms for such items. It is also important that you know if an item falls into the category of Performance goods, for example uprated exhausts/suspension/air filters/performance brake parts. If you are unsure it is your responsibility to seek your own advice. We do not provide advice, in accordance with clause 4.6.

18.2 No liability shall be accepted by us where you attempt to modify or install Performance Goods where it is known or ought reasonably to be known by you that the Performance Goods have been incorrectly supplied or otherwise not in accordance with your order. Further, due to the stress that is placed on connected parts to which the Performance Goods are supplied, we strongly recommend that specialist advice is sought prior to purchase to ensure the Performance Goods are satisfactory for your vehicle. It is also recommended that you gain advice from a specialist garage to ensure the item purchased is suitable for your vehicle or planned use.

18.3 In the event that you purchase any Performance Goods, you must ensure that you are aware of the following:

18.3.1 Performance Goods and any modifications to your vehicle may render your motor vehicle insurance to be invalid and may also invalidate any vehicle warranty cover you may have. We bear no responsibility on any failure by you to advise your insurers or warranty providers, or for the invalidity of such policies;

18.3.2 some Performance Goods are designed solely for track and race use, and it is your responsibility to ensure any alterations made to your vehicle are compliant and in accordance with legal and regulatory requirements in the UK or the country in which you use such vehicle;

18.3.3 Performance Goods and any modifications to your vehicle may adjust the emission output of your vehicle, and it is your responsibility to ensure that any alterations made to your vehicle are compliant with the legal and regulatory requirements for emission in the UK or the country in which you use such vehicle; and

18.3.4 It is your responsibility to ensure that any Performance Goods applied to vehicles or any modified vehicles on public roads are legal, safe and compliant with UK regulatory requirements for use on public roads.

18.4 As Performance Goods are not standard equipment, parts fitted, electrical parts or parts supplied specifically for a performance or modified vehicle cannot be returned unless deemed as faulty under the manufacturers’ warranty. Therefore, Performance Goods are exempt from the options as set out in clause 19.2 below.

Warranty

19.1 Subject to clauses 18.1 and 19.8, each of the Goods (except oils and liquids (which shall include lubricants, coolants, sprays and paints etcetera)) are supplied with the benefit of a warranty (details of which will be provided to you with the Goods or otherwise on request) (“Warranty“) provided that you comply with the conditions set out in clause 19.2 as well as any conditions provided with the Warranty (“Warranty Conditions“).

19.2 Subject to clauses 19.8, 19.10, and 19.13, if the Goods become faulty during the period of the Warranty (“Warranty Period”) for reasons unconnected with your acts, omissions or misuse of the Goods, you must follow the steps set out in clause 19.2.1 to submit your warranty claim to us (“Warranty Process”) as soon as reasonably practicable. All warranty claim forms must be accompanied by the relevant ECP invoice(s) and, if you are also claiming for labour or additional costs, you must provide us with proof of purchase as appropriate for such additional costs claimed.

19.2.1 To make a claim under our Warranty Process, you must:

19.2.1.1 Ensure that the Goods qualify and comply with the Warranty Conditions;

19.2.1.2 Complete our warranty claim form (available upon request) in full providing details of the fault and send this to us alongside the relevant ECP invoice(s). Claims for associated costs must be specified within the warranty claim form and accompanied by proof of purchase. If the Goods have been fitted to the vehicle and you wish to claim for labour costs in addition to the Goods, you must also provide proof of purchase of the labour costs incurred alongside the warranty claim form; and

19.2.1.3 Return the Goods to us. For the avoidance of doubt, the Goods, any supporting documentation referred to in clause 19.2.1.2 and the warranty claim form must be sent to us at the same time.

19.3 Upon receipt of the warranty claim form, Goods and all relevant supporting documentation, we shall, at our discretion and within reasonable time, assess the Goods or return them to the manufacturer for review and assessment as appropriate (“Assessment“).

19.4 Subject to the outcome of the Assessment, we will (at our sole discretion) either:

19.4.1 Replace or substitute such Goods on a like-for-like basis without charge;

19.4.2 provide a full refund; and/or

19.4.3 provide a contribution for the cost of labour (at the rate specified by us on the warranty claim form) and/or any associated costs.

19.5 You have no entitlement to make any additional claims in relation to Goods for which a warranty claim has been submitted. Therefore, in circumstances where your warranty claim includes a claim for labour and/ or associated costs, rectification works must have been completed prior to submission of your warranty claim. The Assessment is final, and we will not revisit a claim once an Assessment has been made.

19.6 If Goods become faulty after expiry of the Warranty Period, we will not process the Warranty or be held liable for any refund, replacement or repairs that you request for such Goods.

19.7 In respect of WS Goods, Performance Goods and Special Goods, your warranty rights under these Terms shall be limited to the Warranty provided by the relevant manufacturer and you will not be able to claim for any associated costs.

19.8 Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions without prejudice to your statutory rights.

19.9 We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will promptly return any Goods (being the subject of any claim) and any packing materials, securely packed with carriage paid, to us for examination.

19.10 We will have no liability to you with regard to any claim in respect of which you have not complied with the Warranty Conditions or clause 19.2.

19.11 In the event that the outcome of the Assessment referred to in clause 19.3 is not in your favour, we will return the Good(s) to you if so requested, but will not provide any of the resolutions as set out in clause 19.4. If an assessment for a Powertrain Part (which shall include engine, gearbox, transmission, cylinder heads, differential, axle shafts, transaxle, driveshaft, torque converters and transfer case) is not in your favour, such Powertrain Part will be returned to you in a complete but loose condition. That is to say that we will not undertake the re-torquing of any fixings of the Powertrain Parts to the manufacturer’s specification. The outcome of any Assessment under this clause 19 shall be final and binding and we shall have no further liability to you.

19.12 The Warranty in this clause 19 is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect selection of or fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods’ manufacturers’ instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval, or for Goods fitted to any vehicle that is modified contrary to the vehicle manufacturer’s specifications and/or (default) factory settings. All Goods must be fitted by someone who is competent and qualified using the correct tools and procedures and abiding by all relevant standards of safety.

19.13 In certain instances, we may direct you to contact the Goods manufacturer directly to progress your warranty claim. Please note that the Goods manufacturer in such instances may require that you provide proof of purchase to validate your warranty claim.

Consumer Rights - Right to Cancel

A. This clause only applies if you are a Consumer AND purchasing Goods and/or Services by mail order or from our Website or mobile app.

B. Where you purchase Goods in-store or use our click and collect facility, your purchase will take place in-store and this clause shall not apply.

C. This clause shall also not apply to some WS Goods and/or WS Services due to their Special Order (defined in clause 21.7) nature.

20.1 In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel a Contract (subject to clause 20.8 below) for any item bought on the Website or mobile app for a full refund (except for certain WS Goods) within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the Good(s).

20.2 To exercise the right to cancel, you can contact us using the details found on the Contact Us page on our Website to inform us of your decision to cancel your order by a clear statement (setting out your name, geographical address, order number and, where available, your telephone number and an e-mail address).To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

20.3 If you cancel a Contract under this clause 20, we will reimburse to you all payments received from you, including the costs of delivery (except in the case of WS Goods and for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). Please take reasonable care of the Goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied to you, if the loss is the result of unreasonable and/or unnecessary handling of the goods by you.

20.4 We will process any refunds in accordance with clause 21.

20.5 Where possible we will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund, subject as set out elsewhere in these Terms. We may withhold refund until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

20.6 You shall send back the Goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the Goods before the period of 14 days has expired. You will have to bear the direct cost of returning the Goods.

20.7 If you are responsible for the costs of return and we are collecting the Goods from you, we will charge you the direct cost to us of collection. We charge a flat fee of £3.45 for collection, except for the collection of WS Goods, which will be charged by us or our agents on a full indemnity basis.

20.8 The right to cancel does not apply to the following kind of contracts:

20.8.1 Contracts for the supply of WS Goods and/or WS Services;

20.8.2 Contracts for the supply of Goods that are made to the Consumer’s specifications or are personalised;

20.8.3 Contracts for the supply of Performance Goods as further detailed at clause 18;

20.8.4 Contracts for the supply of Goods which are liable to deteriorate or expire rapidly;

20.8.5 Contracts for the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery;

20.8.6 Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items (such as paint);

20.8.7 Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which are unsealed after delivery; and

Our Goodwill Guarantee

20.9 Please note, the terms in clauses 20.9 to 20.10 do not apply to WS Goods but generally reflect the goodwill guarantee offered by LKQ Group (UK) Limited of T2, Birch Coppice Business Park, Danny Morson Way, Dordon, Tamworth, England, B78 1SE to its UK consumers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty products (see clause 19.2) or misdescribed products (see clause 21.3):

20.10 You may also cancel an order for Services within 14 days after the day we email you to confirm we accept your order. However, once we have completed the Services you cannot change your mind, even if the period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind.

Refunds Policy

21.1 If you are exercising your rights under clause 20, we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

21.2 Where the product is a Service, we may deduct from any refund an amount for the supply of the Service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, within 14 days of you telling us you have changed your mind, subject to when the Service is terminated, and we are aware of this.

21.3 When you return Goods to us which are outside the terms of clause 20 and are returned in-store, via the Website or otherwise and are incorrectly supplied or the Goods have been misdescribed to you, provided the Goods are returned as new in their original packaging and the product documentation, these items shall be refunded, exchanged or replaced if they are returned within 60 days in comparison with the full coverage of these Terms. This shall not apply to WS Goods.

21.4 If you are exercising your right to change your mind then if the products are Goods and we have not offered to collect them, your refund will be processed within 14 days from the day on which we receive the Goods back from you or, if earlier, the day on which you provide us with evidence that you have sent the Goods back to us. For information about how to return Goods to us, see clause 20.

21.5 In all other cases, your refund will be processed without undue delay, and not later than:

21.5.1 14 days after you return the Goods to us and provide us with proof of purchase; or

21.5.2 (if earlier) 14 days after the day you provide evidence that you have returned the Goods; or

21.5.2.1 confirm to us in writing that you no longer want the Goods and require a refund; or

21.5.3 if there were no Goods supplied, 14 days after the day on which we are informed about your decision to cancel a Contract.

21.5.4 for any other reason (outside the terms of clause 20), we will examine the returned Goods and will either notify you in-store (if the Goods were bought from one of our branches and returned to our branch only), in writing (including e-mail) within a reasonable time of the refund (if any at all) to which you are entitled. We will usually process the refund due to you as soon as possible thereafter. For any entitlement of a refund to be due to you, the returned Goods must be in the same condition in which you received them with the original packaging and the product documentation. Goods returned to us because they fail to comply with the Warranty will be dealt with in accordance with the provisions of the Warranty Conditions and the provisions of clause 19.

21.6 We will pay the costs of return:

21.6.1 if the Goods are faulty (as per clause 19.2) or misdescribed as per clause 21.3;

21.6.2 if you are terminating a Contract because we have told you of an upcoming change to the Goods or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

21.6.3 on occasions, in accordance with clause 20.

21.7 Special Orders that are manufactured specifically as per your request are non-refundable except at our sole discretion or if the Contract is cancelled as per the terms of clause 20. In such instance we reserve the right to apply a restocking fee of 25% of the price of the Special Order, which shall be deducted from any refund due to you.

21.8 We will normally refund any money due to you using the same method originally used by you to pay for your purchase. This may take your bank approximately 3-5 working days from the date the refund is processed by us.

21.9 Please Note: We will not accept responsibility for loss or damage of returning Goods during transit.

21.10 Any reference in these Terms to the refusal or return of Goods in their “original packaging” (or any similar phrase) means that the Goods must be returned in the same condition, and inside the same packaging, as they were received together with any documentation which accompanied such Goods, and must not have been used in any way (any mark or smell of (without limitation) fuel, toxins or rubber shall invalidate any return) and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging.

Exchange Unit Surcharges

22.1 Where service exchange units are purchased, you will be invoiced with a sum referred to as a “surcharge” which is in respect of the old unit that you may return to us. If the old unit is returned within 7 days from the delivery date a credit note will be issued by us in respect of the “surcharge” provided that the old unit is identical to the unit purchased and in a condition in our sole discretion that enables it to be re-manufactured.

Limitation of Liability – important, please read carefully

23.1 Subject to the provisions of these Terms, the following provisions set out our entire financial liability (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:

23.1.1 any breach of these Terms; and

23.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with any Contract.

23.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended) and the Consumer Rights Act 2015 (as amended)) are, to the fullest extent permitted by law, excluded from any Contract.

23.3 Nothing in these terms excludes or limits our liability:

23.3.1 for death or personal injury caused by our negligence;

23.3.2 under section 2(3) of the Consumer Protection Act 1987;

23.3.3 for fraud or for fraudulent misrepresentation; or

23.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

23.4 Subject to clause 23.3, we will not be liable to you for:

23.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses (including any losses to third parties, losses relating to vehicle recovery/replacement/hire vehicles, diagnostic times or otherwise);

23.4.2 loss of profit;

23.4.3 loss of business;

23.4.4 loss of income or revenue;

23.4.5 loss or corruption of or damage to data;

23.4.6 waste of management or office time; or

23.4.7 depletion of goodwill.

23.5 Without prejudice to clause 23.3, our total liability to you under or connected with these terms will not exceed the price paid for the Goods and/or Services in a single Contract for any one event or series of connected events.

23.6 We shall have no liability for incorrect Goods purchased by you online for foreign registered cars once the cancellation period in clause 20 lapses.

Termination and Suspension

24.1 We may at our discretion suspend or terminate the supply of any Goods or Services if you fail to make any payment when and as due or otherwise defaults in any of your obligations under these Terms or any Contract or any other agreement with us occur.

24.2 On the termination of any Contract for any reason:

24.2.1 we will not be obliged to supply any Goods and Services ordered by you unless already paid for;

24.2.2 all payments payable to us under all Contracts will become due immediately upon termination of any one Contract despite any other provision; and

24.2.3 you will indemnify us against all costs, (including any court, legal and other professional costs) losses or damages incurred by us arising directly or indirectly from any legal liability.

24.3 The termination of any Contract will not affect the respective rights and liabilities of each of the parties thereto which accrued prior to such termination nor any provisions which either expressly or impliedly are to remain in operation after termination.

24.4 Subject to the provisions of these Terms, orders accepted by us are cancellable only at our discretion and we may charge for all work carried out or expenses incurred in relation to the order before our acceptance of cancellation.

Anti-bribery

25.1 You shall:

25.1.1 comply with all applicable and relevant laws, statutes, regulations relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010;

25.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;

25.1.3 not induce or reward us or any of our directors, officers, representative, contractors or personnel to perform or improperly perform a function or activity in connection with these Terms or any Contract;

25.1.4 not directly or indirectly request, agree to receive or accept any financial or other advantage as an inducement or a reward for improper performance of a function or activity in connection with these Terms or any Contract, other than where a bona fide promotions and/or incentive is run by us (see clause 9 for further details on such promotions and incentives);

25.1.5 if you are a business, organisation, partnership, limited liability partnership or a company, have and maintain in place throughout any Contract your own policies and procedures including but not limited to adequate procedures under the Bribery Act 2010 to ensure compliance with the same and to enforce where appropriate;

25.1.6 promptly report to us any request or demand for any undue financial or other advantage of any kind received by us or our directors, officers, representative, contractors or personnel or any undue financial or other advantage of any kind given by us in connection with the performance of any Contract.

25.2 Without prejudice to clause 24.1, we may terminate the supply of any Goods or Services to you forthwith if you breach any of the provisions of clause 25.1 above.

25.3 Both parties shall comply with The Money Laundering and Terrorist Financing (Amendment) Regulations 2019 and any other anti-money laundering laws that shall come into effect from time to time.

Force Majeure

26.1 We will not be liable for any failure in the performance of any of our obligations under these Terms or any Contract caused by factors outside our control as determined solely by us.

Complaints

27.1 If you have any questions or complaints about any Goods or Services supplied by us, please contact us using the details found on the Contact Us page on our Website. Alternatively, if the Goods or Services were purchased from one of our stores, please speak to one of our staff in-store who should be able to assist you.

27.2 In the event your complaint cannot be resolved in accordance with clause 27.1, or you are unhappy with the final outcome of your complaint you have rights pursuant to section 19(2) of the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 (as amended).

Law and Jurisdiction

28.1 These Terms and any Contract to which these Terms apply will be governed by English law and you consent to the exclusive jurisdiction of the English courts in all matters regarding it.

Notices

29.1 Any notice given under this Contract will be in writing and may be served personally, by registered or recorded delivery mail, by facsimile transmission (the latter confirmed by post), by email (evidence confirming the same by post) or by any other means which any party specifies by notice to the other.

29.2 Each party's address for the service of notice will be:

29.2.1 Us - the address specified in clause 1.2 or such other address email address as we specify by notice to you; and

29.2.2 You – the address and email address given to us at the time an order is placed with us.

29.3 A notice will be deemed to have been served: if it was served in person, at the time of service, if it was served by post, 48 hours after it was posted if via email once it has been transmitted.

29.4 This clause shall not apply to the service of legal proceedings which must be served by post to our registered office address.

Data Protection

30.1 Our Privacy Notice and Cookie Policy explains what personal information and personal data we collect about you, how that personal information/data is used, what your rights are, how we use, protect and disclose your information, legal basis for processing your information, information relating to cookies and data retention when you use the Website and mobile app. You can view both our Privacy Notice and our Cookie Policy. Please note that when you agree to these Terms it shall be deemed that you have read and understood our Privacy Notice and Cookie Policy in their entirety.

General

31.1 Each of our rights or remedies under these Terms is without prejudice to any other right or remedy that we may have whether under these Terms or not.

31.2 If any provision of these Terms or any Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it will to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable, and the remaining provisions of these Terms and any Contract, and the remainder of such provision, will continue in full force and effect.

31.3 Failure or delay by us in enforcing or partially enforcing any provision of these Terms will not be construed as a waiver of any of our rights under these Terms.

31.4 Any waiver by us of any breach of, or any default under, any provision of these Terms by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other Terms.

31.5 Save as for any of our Group of Companies which shall be entitled to enforce for its own benefit any of the provisions in these Terms which expressly or by implication apply to or confer a benefit on it, neither of us intend that any these Terms will be enforceable by any person that is not a party to it, by virtue of the Contracts (Rights of Third Parties) Act 1999.

31.6 Subject to clause 31.8, each Contract is personal to the parties and neither party shall assign, transfer, mortgage, charge, subcontract or deal in any other manner with any or all of its rights and obligations under any Contract without the prior written consent of the other party such consent not to be unreasonably withheld or delayed.

31.7 Each party confirms it is acting on its own behalf and not for the benefit of any other person.

31.8 We may assign, transfer or subcontract any or all of our rights and obligations under any Contract to a member of our Group of Companies without any requirement to obtain consent from you.