Last Updated Wednesday 1st of April 2020
In line with government guidelines and as an essential supplier, we are restricting our retail counter to trade and retail customers buying PPE items only (gloves, respirators, facemasks, work clothes etc.). As a result, our Click & Collect service is not currently available. Our delivery services are also now limited to registered trade, recovery and breakdown services and emergency providers.
We hope to be trading as normal soon, but in the meantime please follow government advice, stay safe, and look after each other.
Our Economy Service is FREE for all orders over €50, is picked, packed and despatched from our Distribution Centre in Tamworth, and takes between 7-9 working days. For orders under €50 there will be a €4.99 delivery charge.
Important Call Centre Update
We are putting the safety of our colleagues first. As a result, you may encounter longer wait times than usual on the telephone, online chat and e-mail response times.
We are currently:
Asking all customers to please allow a full 10 days before contacting us regarding an ‘Economy’ delivery. Our teams and our delivery partners are working hard to ensure orders are processed promptly.
Asking all existing customers to consider whether your contact is urgent.
Please refer to our Branch Opening Times and Covid-19 update page for further information.
We would like to remind all customers that we have a 365-day return policy, so long as the product is new and unused you can return up to this time. Due to this extended period, we are currently not accepting any returns at our Stores before 1st May 2020.