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Free Delivery*Free for orders over €50*
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60 Day Returns
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130,000+ Parts in Stock
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Click & Collect
Visiting Our Stores - Euro Car Parts (IE)
In light of the recent news that the Republic of Ireland will be placed into level 5 restriction for six weeks from Wednesday 21st October, we wanted to reassure you that we are monitoring the situation closely.
The safety measures we already have in place leave us well-positioned to deal with increased restrictions, and our customer and colleague’s safety remains our number one priority.
Visiting us during this time
As a critical supplier of parts to keep car owners, garages and our emergency and rescue services moving, our stores will remain open for essential retail purchases only during this lockdown, in line with the most recent guidelines.
If you have not yet ordered we recommend you follow the government’s advice and avoid visiting a store unless absolutely necessary, instead using one of our delivery services allowing us to bring what you need, straight to your door.
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Delivery Service |
Description |
Please Note |
Price |
|---|---|---|---|
|
Standard Item Delivery over €50 |
3-4 Working Days |
Weekdays Only |
Free* |
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Standard Item Delivery under €50 |
3-4 Working Days |
Weekdays Only |
€4.99 |
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Remote Area Delivery |
3-4 Working Days |
Weekdays Only |
€11.99 |
|
Oversized Items |
3-4 Working Days |
Weekdays Only |
€11.99 |
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Remote Area Delivery - Oversized Items |
3-4 Working Days |
Weekdays Only |
€18.99 |
If you have already ordered: You can still collect your order, but please allow extra time for collection and make sure you follow social distancing measures at all times. We have some very robust standards in place in all of our stores and as such, you can expect the following safety measures while you are with us:
- Queuing system
- Limited capacity
- Hand sanitisers
- Perspex screens
- Mandatory face coverings
- Enhanced cleaning
These additional measures mean our branch teams may not be able to serve you as quickly as normal, so please do be patient if you need to collect essential parts from us.
Keeping safe and carrying on
We’re doing everything we can to keep our customers moving safely and responsibly and are committed to helping you get everything you need from us.
Our teams continue to work tirelessly to support you, as safely as possible.
Whatever you need from us, we’re here to help.
Customer Services Update
We are still experiencing a high number of calls and emails to our customer services team, so you might experience a delay if you are trying to reach us. We’re working as hard as we can to speak to each of you as quickly as possible and apologise for any wait you might have.
FAQs
DELIVERY
Q. I've only received part of my order, where is the rest of it?
A. As you can imagine, like many other online retailers at this time, we're experiencing a real peak in demand at the moment, which means our delivery is a little slower than normal.
We didn't want to keep you waiting longer than needed for your whole order, so we've split it into different deliveries. Don't worry though, the rest of your order it on its way, if you haven't had it already.
If you still haven't heard from us within ten days, please do get in touch with our customer service team who will be able to look into it for you.
Q. Why are you shipping items in my order one at a time?
A. As with most online businesses, we've experienced heightened demand at the moment as the country deals with the current situation.
We didn't want to hold your whole order up, so where there's been a delay on certain items, we wanted to get the rest of your items to you as quickly as we could.
Don't worry though – the rest of your items are on their way. But if you haven't heard from us within ten days, please get in touch with our customer service team.
Q. I ordered/paid for Standard Delivery, but it hasn't arrived yet, where is it?
A. We are putting the safety of our colleagues first and as a result, you may encounter longer wait times than usual.
Q. The part I ordered online said it was in stock but now my delivery has been delayed, why?
A. We've seen unprecedented levels of online demand in the current circumstances and are working hard to get your order to you as quickly as possible.
If there's been a change to your order, we will contact you directly to advise on an updated timeframe for delivery.
Q. Why have the delivery estimates changed since I ordered it? (delivery delays)
A. Like many other online retailers, we have been experiencing unprecedent demand as the nation has been forced to change its shopping habits. It's been a priority for us to keep our brilliant team in the distribution centre safe which has meant we have had reduced capacity at the moment, and this has unfortunately caused some delays to orders.
We're working as quickly as possible to get your order to you and apologise for the delay.
Q. My order says it's been dispatched, where is it?
A. Like many other online retailers, we have been experiencing unprecedent demand as the nation has been forced to change its shopping habits. It's been a priority for us to keep our brilliant team in the distribution centre safe which has meant we have had reduced capacity at the moment, and this has unfortunately caused some delays to orders.
Your next update will be when your tracking information is updated as your parcel makes its way through the courier network.
If your order is for multiple lines you may receive this in separate parcels, don't panic we are on it and will get the rest to your shortly.
Q. Where is my delivery – it's been over X days?
A. Like many other online retailers, we have been experiencing unprecedent demand as the nation has been forced to change its shopping habits. It's been a priority for us to keep our brilliant team in the distribution centre safe which has meant we have had reduced capacity at the moment, and this has unfortunately caused some delays to orders.
We're working as quickly as possible to get your order to you and apologise for the delay.
ORDER CONFIRMATION / TRACKING
Q. How can I track my order?
A. You can track your order through the 'my account' section of our website: www.eurocarparts.com/en_ie/login
Q. I can't see my order in 'My Account' and I haven't had an order confirmation email, do you have it?
A. You will need to contact our customer services team by using the live chat, emailing us at custservice.ie@eurocarparts.com or calling us on 1800 818 440.
Please note that we are currently experiencing higher than normal calls and emails and you may encounter longer wait times than usual on the telephone, online chat and to e-mails.
STOCK AVAILABILITY
Q. How can I check if a part I need is in stock in my local branch?
A. All systems are linked and if the part is not in stock, the delivery options that are offered at the point of purchase will reflect that.
GENERAL
Q. What are you doing to protect your customers and colleagues?
A. The safety of our people, customers and communities remains our primary concern and we’re keeping our processes under constant review, updating them as required. We are limiting people at our sites and adhering to social distancing and stringent hygiene practices.
We’ve made protective equipment like gloves, antibacterial gels and wipes etc. readily available to all and are regularly cleaning our vans, branches and retail spaces, set up Perspex screens on our counters and wearing latex gloves to serve customers and while on delivery routes; we will continue to follow the latest government guidelines.
Q. How long will the changes stay in place?
A. Like the rest of the country, we’ll adhere to these processes for as long as the government advises.